Lloyd Blackpool MINI celebrate after being named Customer Service Retailer of the Year 2017.
Date posted: 2 February 2018
Lloyd Blackpool MINI are celebrating after the family owned retailer won the prestigious ‘MINI Customer Service Retailer of the Year’ at the annual MINI Retailer Awards.
MINI UK recognised talent and innovation across the 139-strong UK retail network at the company’s 2018 awards ceremony. Held at MINI Plant Oxford on 30th January, the MINI Retailer Awards celebrates the achievements of the thousands of people engaged in providing an industry-leading experience for MINI customers across the UK.
Sam Goody, Lloyd Blackpool MINI Brand Manager said “We are absolutely ecstatic to be recognised for all our hard work. Our customers are so important to us and we have an amazing, dedicated team working for us who put our customers first in everything they do so we are thrilled with the award.”
The award comes at the end of an extremely successful 2017 which saw Lloyd Blackpool constantly top the leader board for customer satisfaction across the MINI UK network. Lloyd Blackpool are passionate about customer service and hold a number of events throughout the year for their customers including the ‘famous’ annual Blackpool Illuminations Convoy which is now in its 12th year and their involvement with the MINI Mega Meet held at Lytham Hall.
Mark Powell, Lloyd Blackpool Head of Business commented “Here at Lloyd Blackpool we understand the importance of our customers, without happy customers we wouldn’t have a business. The dedicated team are focused on customer satisfaction and that is demonstrated in our customer service scores and repeat customers.”
MINI UK’s overall market share grew from 2.56 per cent in 2016 to 2.68 per cent in 2017 thanks to continued retail innovation and a highly competitive product portfolio. In total, the brand sold 68,166 vehicles in the UK, outperforming the wider market with robust consumer retail sales. The brand’s biggest and most versatile model to date, the new MINI Countryman, contributed to this success after its launch in February 2017. In June 2017 MINI launched its first electrified vehicle, the MINI Countryman Plug-in Hybrid, with UK sales totalling almost 1000 vehicles in the second half of 2017 alone.
Speaking at the awards, David George, Director, MINI UK, said: “The MINI retail network represents the primary interface with our customers across the UK and play an essential role in the wider success of the brand. It’s terrific to recognise and reward our retail partners who in 2017 continued to drive innovation across all business areas and in doing so delivered exceptionally high levels of customer satisfaction.”
Lloyd MINI were also recognised in other categories and scooped the coveted MINI Marketeer of the Year award for the second consecutive year.