Lloyd Land Rover Kelso’s new state-of-the-art showroom is now open
Date posted: 18 March 2019
The Scottish Borders are now home to one of Scotland’s most impressive car showrooms after we've opened our state-of-the-art new Land Rover premises earlier this month.
The showroom embraces Land Rover’s philosophy for high quality design, luxury and comfort, and is truly impressive. Officially opened on March 10, the new showroom is located at Pinnaclehill Industrial Estate, Kelso.
At the heart of this redevelopment lies Land Rover’s desire to provide the premium experience that befits this prestige brand.
We couldn’t be prouder of the new showroom. The building is a real head-turner and we’ve now got space to showcase up to 9 new cars from the Land Rover line-up. With our new luxurious waiting area and customer handover bays, we can offer our customers a truly premium experience from start to finish.
Rob Lindsay, Franchise Director
The showroom really replicates Land Rover’s reputation for quality British design. Customers are able to browse, try and choose their Land Rover vehicles in an innovative and luxurious setting which incorporates the latest technological developments in showroom displays, such as an impressive Interactive Vehicle Configurator. The touch screen of this easily operated configurator allows the user to select from any colour, configuration, add on and accessory for their chosen vehicle.
The experience was designed to both excite the user about the car and allow them to create a vehicle that is truly bespoke to them. Other neat touches include Wi-Fi, a luxurious 24-seat waiting area, and handover bays where new vehicles are exclusively revealed.
With a dedicated Service Reception and extensive workshop facilities incorporating state-of-the-art equipment, the ownership journey is effortless from start to finish. The highly skilled and experienced Land Rover technicians are a true asset to the Lloyd Land Rover family, over the years they have mastered the high levels of attention to detail required by the Land Rover brand as well as following a ‘customer first’ ethos that the Lloyd family is renowned for.
‘The new workshop facilities have really brought the team together, we are fully aware that we work in one of Scotland’s best environments for vehicle maintenance and we really want to do it justice.
Neil Jones, Service Manager at Lloyd Land Rover Kelso
For customer’s convenience, the Lloyd Land Rover Kelso Retailer goes above and beyond offering; While-You-Wait Servicing, Vehicle Collection and Delivery, Online Service Booking, as well as complimentary courtesy cars for those customers whose vehicles are in the workshops (subject to booking and availability).
The development of this new luxurious showroom has come at the perfect time as Land Rover’s product range continues to grow from strength to strength - offering the most versatile, refined and capable SUV’s available in market. The new 20 Model Year Range Rover Evoque, launched earlier this year, offers the highest level of contemporary luxury and is sure to repeat the commercial success of its predecessor – a winner of over 200 awards.
Even more exciting is the introduction of much anticipated new Defender to the Land Rover range in the near future, the date is yet to be announced.
We now have more Land Rover vehicles on display than ever before which is ideal for our customers. We have the perfect modern and luxurious home to showcase them as well as facilities to deliver a premium customer experience. We are well known for our high levels of customer service because we know our customers well and enjoy dealing with them. We are always striving to make these levels of service even better and the investment in the new showroom, facilities and staff puts us in an even stronger position to deliver this. Having one of the best facilities in the Scottish Borders is a great way of making sure that happens.
Gordon Thomson, Lloyd Land Rover Sales Manager
Land Rover vehicles displayed on our former site will increase from 40 to 60 along with plans to take on 6 apprentices in the near future.
The Land Rover product range is the strongest it has ever been and we are delighted that our new showroom reflects that quality. We have always prided ourselves on the service that our Land Rover customers have enjoyed, but with this new showroom we are confident we will make the buying experience even better. It must be one of the best environments not just to work in but also to view, test and buy cars in the whole of the Scottish Borders.
Sharon Gardner, Head of Business for Lloyd Land Rover Kelso
The renovated site also offers improved customer parking including electric vehicle charging bays, along with space for up to 60 used vehicles, giving an even greater choice of Approved Used Land Rovers as well as non-franchise used cars for sale.
Anyone looking for an Approved Used Land Rover will also benefit from our move to the new premises as we are now able to offer an even wider selection. This will give our customers more opportunity to take advantage of the award-winning Land Rover Approved Programme, which has been designed to ensure that customers receive the same level of quality, service and customer satisfaction that they would when buying a new vehicle.
Gordon Thomson, Lloyd Land Rover Sales Manager
We have been awarded the prestigious ‘Land Rover Retail Group of the Year’ two years in a row, one of the highest accolades chosen and presented by Land Rover UK. The award recognised Lloyd’s exceptional customer service and business performance across all retail centres throughout 2017 and 2018.
The Lloyd Land Rover retail centres are located in Carlisle, Kelso and Ripon.