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Just to say how much I enjoyed collecting my new JCW convertible on Friday evening. Ian Burrows engaged with my husband and I from start to finish and I must say his level of customer service was exceptional. We find it’s the little things like keeping in touch, sending a surprise personal video presentation of the car which we then showed to our family. Collecting the car last night was brilliant with the handover culminating in the car being unveiled in a dedicated show area. Thank you to everyone for making us feel valued customers at all times. This is the reason we have returned to purchase over the years.

Jacqueline Heath - Lloyd Newcastle MINI

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