Customer Feedback

Very positive experience, I would've awarded 5 stars if my car had been delivered to my home address rather than going to collect it.

Happy Customer - Lloyd South Lakes MINI

November 2016

The car was due an MOT. It was done in a timely way and cleaned inside and out to a high standard.

Happy Customer - Lloyd South Lakes MINI

November 2016

Very supportive and flexible. Focused on customer interest/needs.

Happy Customer - Lloyd South Lakes MINI

November 2016

Had my car in for service today. Faultless service and made to feel at home.

Malcolm Reynolds - Lloyd South Lakes BMW

November 2016

Really smooth process and got the car (which is brilliant) within the month. Robert Hilton was great and extremely helpful. Will definitely be returning in future!

Rob Newbery - Lloyd South Lakes BMW

November 2016

Great advice (and work) from Andy Simpson on how to fix some niggles on my 14 year old 7 series. Drive has improved no end after recent service. Whole experience was made as smooth as possible by the rest of the team. Thanks to everyone involved!

Edward O'Keeffe - Lloyd South Lakes BMW

November 2016

We have used Lloyd's south lakes quite a bit recently. We had problems with a car not bought from them but they dealt with us very well. The car had a difficult to diagnose problem but they would not be beaten-they had it four times in 2 weeks and eventually after much investigation they sorted it. The service was excellent. They gave us a loan car for 4 days,which was very helpful. We will recommend them to any BMW owner whether its old or new. Thank you again.

Sheila Lowe - Lloyd South Lakes BMW

November 2016

Brilliant service from Jack Cowell & John, really relaxed & friendly service, I have dealt with Jack before at another dealer and he has always been brilliant at matching the car to the driver; Ben was lovely too. Will definitely recommend the service I have had.

Victoria Dean - Lloyd South Lakes BMW

November 2016

Thanks for getting us on our way again fast after a blow-out tyre on our hols in the area.

Fiona Darkers - Lloyd Newcastle MINI

November 2016

Excellent service from Chris Parker on my purchase. No hard sell, No hassle and an excellent personal touch. Highly recommend and a refreshing change to deal with someone who has the balance between customer care and striking a fair deal. Excellent.

Gareth Pwu - Lloyd Newcastle MINI

November 2016

A fab dealership with a great team! Lewis was professional yet friendly during all interactions with him. He even went that extra mile and provided us with breakfast - a nice touch! Unfortunately Lewis was away when we collected our lovely new mini, but in his absence Neil was also great, no breakfast this time but we did get a lovely coffee, a bottle of wine and some chocolates! The dealership is the epitome of mini brand and we are delighted with our Mini Cooper. Thanks again!

Sophie Green - Lloyd Newcastle MINI

November 2016

Can I just quickly say a massive thank you, brought the car in for its service and MoT today. Sailed straight through but it's also been washed for the first time in months, Lee on the service desk was brilliant, even went back out to car to fetch the service book for me because my daughter was asleep. Car seems to be pulling better for the new oil and brakes feel a million times better for a fluid change. I'd also forgotten my daughter's water bottle - completely forgot to ask for it but your staff had already put it back in the cup holder for me! I live out in North Tyneside but happy to make the journey to your dealership instead, again in the future. Thanks again

Joe Boss - Lloyd Newcastle MINI

November 2016