Customer Feedback

It was an absolute pleasure dealing with Lloyds South Lakes. I was made to feel like a valued customer, no pushy sales or trying to get the balance before month-end like some companies I've dealt with. Together, John Bond, Jonathan Jeffrey and Karen Mason made the entire process very smooth and enjoyable. Requests for documents were sent over very quickly, emails responded to swiftly and the car itself was absolutely immaculate. This is how it should be done in case anyone is in doubt. I've dealt with many companies in my time and this one goes over and above. I will be returning when it's time for my next car, thank you.

Anonymous - Lloyd South Lakes BMW

March 2021

Thought I would wait till my car purchased from Lloyd Land Rover Kelso had done 500 miles before posting my review. Firstly personal thanks to Paul Hutchinson who couldn't be more helpful sending me videos of the vehicle, anything I needed he was super informative on the phone and email. This is the first time I have purchased online without inspecting the vehicle myself. The 12-month warranty works, I had to make a claim after the car flagged up an issue, again they couldn't have done more to get this solved quickly which they did. Overall I'm very happy and love the car keep up the customer service levels..

Mark H - Lloyd Kelso Land Rover

March 2021

We bought a New Defender and are very happy with the service and experience. We did have an issue but once this was pointed out it was speedily and very satisfactorily sorted out which is a sign of a good dealership. We would like to thank everyone we have dealt with over the last 12 months and look forward to continued good service in the future. Highly recommended.

Peter Smith - Lloyd Ripon Land Rover

March 2021

Recently moved to the area and first time using Lloyd's. BMW needed a service and had a misfire which was quickly diagnosed and rectified. Very happy with the service. Thank you to Lois Turnbull.

Amanda McDonnell - Lloyd Newcastle BMW

March 2021

The customer service is top-notch! Dan Newton was very helpful from the off and always made time for my calls, what more can you ask? He was also very helpful in quite promptly resolving a few issues the car had, something which is more important to me than the car itself. I would recommend these guys as one of the better Jaguar retailers to buy from based on this.

Andrew JB - Lloyd Carlisle Jaguar

March 2021

Very efficient staff. Following Covid safe rules. Kept me informed at all stages of my Car MOT and service. Thank you staff

Ilyas Saleem - Lloyd Newcastle BMW

March 2021

Very professional service in terms of buying a car. Will recommend the dealer.

Krzysztof Żakowicz - Lloyd Carlisle Kia

March 2021

Easily accessible. One way socially distanced system in place. Quick and efficient with minimal waiting.

Pete - Lloyd Carlisle Volvo

March 2021

Fab team, from the lady who booked me in, to the driver and the workshop. Thank you.

Rachel Lawson - Lloyd Newcastle Bodyshop

March 2021

Great service! The chap who handed the car over went the extra mile and did polishing and spotted some slight scratches which he sorted out. Really appreciate all the updates throughout the process - thanks!

Harry Robson - Lloyd Newcastle Bodyshop

March 2021

In this very difficult time with Covid, the team of people, as usual, could not do enough to get my car back on the road asap - Courtesy car was very clean and when picking my car up everything that was needed to be fixed was fully explained including any additional work. Brilliant, caring service which is a credit to you all. Many Thanks, Michael.

Michael Ludford - Lloyd Newcastle Bodyshop

March 2021

First time using Lloyd Bodyshop after previously using local back street repair garages and never being satisfied by the services and repairs done. I decided I would try Lloyd's as I wanted the same quality of work carried out as if it came from the factory. I can't complain! From start to finish the service I received has to be the best I have had in a long time. Will definitely use them again in the future. The car is looking like it did new from the factory.

Bilal Ali - Lloyd Newcastle Bodyshop

March 2021