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Customer Comment
Big thank to Brian, James & all team. Fantastic service from start to finish...most hassle free purchase I've had. Absolutely over the moon with attention to detail..car is absolutely mint & was immaculate & gleaming..big shout out to your valeting team..thanks again

Yvonne Ducie - Lloyd Cockermouth MINI

September 2017
Customer Comment
The customer service at Lloyd Jaguar is second to none and the whole team are a credit to the company. Bryan, who we have mostly dealt with, has been great, very knowledgeable and friendly. We are treated as friends as soon as we walk in, tea, coffee, cake and soft drinks are offered every time. We picked up our new car yesterday and was presented with a bottle of champagne! Nice touch. Everything was explained thoroughly before we left and were told to call in anytime if we need anything. Probably will just for the cake! So thanks, Bryan, Damon, Josh, Dan and the wonderful ladies on reception.

Elaine Graham - Lloyd Carlisle Jaguar

September 2017
Customer Comment
Good service as always!

Ritvars Jakucevics - Lloyd Colne BMW

September 2017
Customer Comment
Have had my Jaguar XF a Month now and the driving experience is truly wonderful.Thanks to Craig for his friendly manner and attention to detail regarding my Jaguar XF purchase.

Edward Czajka - Lloyd Kelso Jaguar

September 2017
Customer Comment
Just driven away in my new 2 series ! As ever danny from start to finish gave an outstanding service ! He couldn't have been anymore help ! Also Rossi was great aswell. Explained everything I needed to know ! Thanks you guys !!!

Abbie Stockdale - Lloyd Blackpool BMW

September 2017
Customer Comment
Well I went to Grange today and actually bought a car! Super friendly and down to earth people and got me a fantastic deal! Go speak to Ben in sales he's a really good guy and a bloody good salesman. Fully recommend going!

Nigel Airey - Lloyd South Lakes BMW

September 2017
Customer Comment
I have now lost count of the cars we have bought from Lloyds, across all makes, and once again, we have nothing but praise for the team on taking delivery of our 'new' car (OK - not actually new, but new to us). Josh made the process very easy, he was organised and did everything promised when he promised. Damon, we thank you and your team for the smooth transfer. Going to Lloyds, from the reception staff, cleaners, service teams, indeed, everyone, across all of JLR, is a pleasure - there is even cake! :-)

Ashley Tiffen - Lloyd Carlisle Jaguar

September 2017
Customer Comment
Purchased a BMW 118d Sport last week and from my first initial telephone call which was taken by Gary to taking delivery of the car the service was excellent. I was able to get the exact specifications I wanted and Gary could not have been more helpful. Thanks also to Emma for all the information she gave me at the handover. I part exchanged a car and the whole experience was seamless and dealt with in a very professional manner. Thank you.

Janet Lewin - Lloyd Blackpool BMW

September 2017
Customer Comment
Excellent service. First class dealings from Josh would recommend as he's so organised and efficient

Katrina Walker - Lloyd Carlisle Jaguar

September 2017
Customer Comment
Just can't fault this dealership excellent customer care from both the Sales team & the Service department to walk through the doors & be called by my Christian name by the very professional receptionists says it all Thank you

Kate Peck - Lloyd Carlisle BMW

September 2017
Customer Comment
Generally speaking, car salespeople rarely receive good press, probably because most of us don’t really like the amounts of money cars cost us! In this respect, I am no exception. However, since we all feel justified in complaining when we receive poor service, I thought that I should at least balance the books when the reverse is the case. Over the past 18 months I have bought 3 cars from Lloyd Approved (Manager, Joel Lewis) and felt that I needed to write to you and tell you about my experiences as a customer. I could not have been better looked after throughout all the transactions. I received a warm and friendly reception, very helpful and accurate information, and exceptional after sales service. At no point was the service “pushy” or “obsequious”. Joel himself has been assiduous in ensuring I received the best solutions and attention, especially since there were problems with the first car I bought. After years of experience in business myself I recognise a good asset when I see one. Gavin Seed in Service was also very supportive during what was a difficult time following my first purchase. Barry Williams was patient, well informed about his product, and went the extra mile to help with all aspects of the purchase. His colleagues Craig and Justine were also very helpful. It is rare these days to feel confident that one could speak to any member of a team, and find a similarly positive approach to customer service. So, I would like to congratulate you on some really great staff of whom you can be very proud. Well done, and thank you for a good customer experience. I am a lifelong Mercedes buyer, having bought mostly from the main dealer. I have to say they do not compete!

Mrs Joe Willacy - Lloyd Lloyd Premium Cars Blackpool

August 2017
Customer Comment
Fantastic staff, especially Kimberley Hayton, Dawn & Matthew. Great experience all round. No hard sell or pressure. Loving my new Mini Betsy.

Victoria Hummersone - Lloyd South Lakes BMW

August 2017
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