Customer Feedback

What can I say? A 100% excellent example of great customer service. We were on holiday in the Lakes and my Freelander developed a fault. Got booked in the next day at Lloyd Land Rover Carlisle. As we were on holiday, we had no other means of transport. The brilliant K (won’t use her full name on this public post) on the service desk found us a courtesy car so we could make the most of the day. The two technicians C and T worked late to try and fix the problem but it needed more work so it had to stay there overnight until a part arrived. We were allowed to keep the courtesy car. We picked up my Freelander early the next day. All fixed and good to go. Totally brilliant example of customer service!

Andrew Sellick - Lloyd Carlisle Land Rover

March 2022

Really helpful salesman Ollie, thanks for your help.

Anonymous - Lloyd Blackpool MINI

March 2022

Great service received from Lloyd Newcastle while my 6 series was in for a recall. The staff couldn't have done more.

Anonymous - Lloyd Newcastle BMW

March 2022

Excellent customer service provided by Anthony Day, I specified the spec of a nearly new BMW 135i and he found exactly what I was looking for… Kept me informed throughout the search. Extremely satisfied customer. Thank you so much.

Mark Armstrong - Lloyd Newcastle BMW

March 2022

Great service thank you, nice selection of clean low mileage bikes.

Gary Macdonald - Lloyd Carlisle Honda Motorcycles

March 2022

Excellent service, Martin Briggs, very knowledgeable, nothing was too much trouble, 5* experience

Jacky Dawes - Lloyd York Land Rover

March 2022

Rachael assisted me in buying my new MINI with a swift turnaround time, very polite and will definitely be returning. Thanks again!

Charlotte Scott - Lloyd Cockermouth MINI

March 2022

Exceptional customer service from Nicole from the service team. Very warm and welcoming and kept me updated with every step of the repair process. Would give a 10 out of 10 of it was possible for the end to end service. Keep up your awesome work!

Mohammed Rashid - Lloyd Newcastle BMW

March 2022

Really friendly and helpful staff, great customer service

Jess Ramsey - Lloyd Newcastle BMW

March 2022

I contacted Lloyd Blackpool BMW after seeing a 5 series I liked on the BMW used car finder, and shortly after I recieved a personalised video so I could see the car in more detail. I decided then to purchase the car, it was easy to sort out the finance etc. and was able to pick the car up in less than 3 weeks! This was a 3hour journey for me to collect the car, and honestly I was not let down. The car was immaculate, and being my first BMW I was amazed at how professional the service was, from start to finish. The sales man I dealt with was Paul W, who is an asset to Lloyd BMW. I have since emailed him a couple of times with questions, and always get a response and always more than willing to help out. Unfortunately, being 3 hours away I can't take my car to Lloyd for servicing and maintenance but I really wish I could. Thanks again, I'd highly recommend to anyone looking to purchase a car from Lloyd BMW to go for it!!

Steven Gibbons - Lloyd Blackpool BMW

March 2022

Great service and friendly staff as always. 5-star service 👍👍

Paul N - Lloyd Newcastle BMW

March 2022

Fantastic Service! I really dislike the car sales process usually, but not on this occasion. Fantastic friendly competent staff throughout the company. Buying my wife's mini was a pleasurable experience! Ryan looked after us from start to finish and provided excellent service. I couldn't fault the company in any way. Thank you for restoring my faith in the car buying process and will look forward to coming back again.

John Mallinson - Lloyd Colne MINI

March 2022