Customer Feedback

Lloyd MINI, fabulous service, fabulous staff and a lift into Carlisle to shop, who could ask for more.

Ailsa Wood - Lloyd Carlisle MINI

September 2018

Collected my brand new jaguar e-pace this weekend and I can’t thank or praise the team at Lloyd Jaguar Carlisle enough. The car is absolutely amazing, a totally different class of vehicle but most importantly the service I received exceeded all expectations. Special thanks to Josh who has been great throughout the whole process from the initial message to enquire about the car but through to the collection and after-sales service, not forgetting also putting up with all my questions! A huge thanks also to Cameron who I met at my first visit to the showroom, great service and incredibly knowledgable! Really can’t thank the team enough for finding me my dream car!

Bethany Smith - Lloyd Carlisle Jaguar

September 2018

My car has been with the service department today. I received exceptional customer service from Robert Wheatley he is a credit to the company. Robert ensured my customer journey today was smooth from start to finish, he also went above and beyond with the queries I had. I must admit on one occasion things went slightly wrong at Lloyd’s with regards to a previous car I purchased, however Lloyd’s sorted the problem out for me and re gained my trust. I understand as a customer that sometimes things may go wrong, however it’s how the company deal with it when this happens that makes a huge difference and sets them aside from their competitors. Lloyd’s proved to me that they want to ‘put things right’ and will go out their way to do so. What I really like is the fact you understand that service is just as important as sales, if you get the service right then customers will reward you with their loyalty. Robert had an exceptional customer service manner today , I will be returning when my service is due.

Nicola Oshea - Lloyd Blackpool BMW

September 2018

Thanks so much for all your help. Glenn was fantastic, just bought my second car from Lloyd’s Mini Newcastle and I am super happy it.

Louise Bell - Lloyd Newcastle MINI

September 2018

Great service from Lloyd Jaguar really pleased with my new Caesium Blue F Pace. Josh Smith was supremely helpful from the outset taking his time to understand what I needed and getting me the deal I asked for. On picking the car up Josh even came in early on a Sunday morning to suit me as I had a long drive ahead of me. The bottle of bubbly and A Jaguar gift capped the experience off. Well done Josh and Lloyd Jaguar Carlisle!

Daniel Scullion - Lloyd Carlisle Jaguar

September 2018

The best sales experience ever! Josh and the team went over and above to help me with my purchase. Even after the purchase they have been on hand to help and look after us. Fantastic! I live near Liverpool but the dealer there really didn’t attempt to assist, and I am always willing to travel for great service. I am now enjoying my new Jaguar courtesy of Lloyd’s Carlisle

Beverley Rice - Lloyd Carlisle Jaguar

September 2018

Very nice Salesman, David Miller, who has been very helpful throughout changing our older Evoque for a newer version, nothing was too much trouble for him at all We collected our car this morning and was shown around all the gadgets inside and he also showed us how to use parallel parking

Carole Gray - Lloyd Kelso Land Rover

September 2018

Excellent service today sorting the Apple play. Cheers to Lee for booking in and to Simon and the tech for persevering ! Also thanks to the trainee whose name I missed who made sure I was ok all afternoon, he’ll do well I’m sure

Jason Ferries - Lloyd Newcastle MINI

September 2018

Very professional outfit! By far the best BMW experience I've had to date! Buy with confidence you will not be disappointed. Big thanks and a special mention to Paul geer.. Also Kyle and Ben for the X5 handover on a Sunday morning. Nothing too much trouble. I'll be back for a new model X5 in the near future. Cheers

Darren Wilson - Lloyd South Lakes BMW

August 2018

Awesome staff very nice atmosphere instantly you feel at home so welcoming unbelievable brilliant 🌟🌟🌟🌟🌟

Mohamed Mansour - Lloyd South Lakes BMW

August 2018

Had a very good experience buying through Lloyd Used Car Centre. Steve was very laid back and didn't pressure me at any point during the sale, details about minor defects were provided up front before I travelled down from Scotland. There was a slight issue after taking delivery but it was resolved with a few emails.

Mark Baguley - Lloyd Carlisle Used Car Centre

August 2018

Very satisfied with the customer service and quality of repairs at Lloyd Bodyshop. Very likely to recommend to friends and family. Excellent service!

Mrs P Bagshaw - Lloyd Newcastle Bodyshop

August 2018