Customer Feedback

Quote, Booking in, Repair & Courtesy Car were all organised in a fuss-free manner. Repair quality appears good. Appreciated the repair being shown and explained what had been done after work completion.

Bill Oliver - Lloyd Newcastle Bodyshop

August 2018

As always, I was treated like an extremely valued customer, all the staff I have dealt with in the past all seemed genuinely pleased to see me & were as polite & professional as always. No problems with the work done to my car. As always, a truly enjoyable experience bringing my car to Lloyd BMW. The car wants to thank you all for looking after her so well!

Steve Walker - Lloyd Blackpool BMW

August 2018

I thought Scott was excellent in his customer care and really went the extra mile for me. It was a great help as the car needed a service and also was going back to the lease company. The workmanship in the car is outstanding and I would certainly recommend the Lloyd group to anyone need bodywork repairs.

Rob Hodgson - Lloyd Newcastle Bodyshop

August 2018

My 19-year-old 323i was in need of a little cosmetic work. Lloyd Bodyshop did a first rate job. The car looks like new again. Many thanks.

John Holloway - Lloyd Newcastle Bodyshop

August 2018

Great service from Lloyd’s when part exchanging for an X4. Danny Greaves was very helpful in finding me my perfect car, and was always available to answer any questions I had. He made part exchanging quick and easy, with only a week from first looking to collecting the car. Also great demo of the car from Rossi. thank you!

Danielle Baron - Lloyd Blackpool BMW

July 2018

I drove over 300 miles to collect my beast from them and I would do it again, absolutely perfect outstanding service. Thank you again !

Maragathavalli Mags - Lloyd Colne BMW

July 2018

This dealership really do go above and beyond. Gavin has always ensured I never have to worry about fitting my 3 car seats in the car when mine needs a service or some maintenance. I always get a courtesy car that’s suitable for my family.

Francesca Maria - Lloyd Blackpool BMW

July 2018

Having had very negative experiences buying cars in the past, I was immediately put at ease by Craig. He was friendly, informative and very helpful. No pushy sales pitches, no pressure. I am thrilled with my new car. All the team ensured we were welcomed both when going look & when we went to collect it . A very positive experience and I'll head straight there for my next purchase and will certainly recommend them to friends & family.

Anne-Marie Williamson - Lloyd Carlisle Used Car Centre

July 2018

An excellent car-buying experience from start to finish. Friendly and approachable at every level, with a special mention for Josh, who was a pleasure to deal with. Highly recommended.

Mike Platts - Lloyd Carlisle Jaguar

July 2018

I would like to convey just how outstanding my experience has been when dealing with one of your colleagues over the last couple of days. Louise has been absolutely wonderful and a credit to Lloyd BMW. She’s been friendly, professional and has provided an excellent service; I cannot praise her enough. She’s an asset to your team. Unfortunately, people are all too quick to express their opinions when they’re complaining but rarely take the time to make it known when they’ve had a positive experience. The service I have received from Lloyd BMW since purchasing my car from new a couple of years ago has been first class; utterly outstanding! I wouldn’t hesitate to recommend you to anyone. I’d like to thank you sincerely for the high quality of service your staff provide; it’s rare to find these days.

K Alexander - Lloyd Blackpool BMW

July 2018

I just thought I'd drop you a line about my recent purchase. I've bought many a prestige car from different dealers but this one has to be the most potent spine-chilling Jekyll & Hyde car ever plus the best customer service I have ever encountered. Your man Craig was first class in dealing with me in every aspect down to the finest point of detail would definitely recommend LLoyd Group to everyone. An extra shout out to both your colleagues Justine and Barry who have been extremely helpful and friendly. Here's looking forward to my next car from yourselves.

Chris Alexander - Lloyd Premium Cars Blackpool

July 2018

I wish to advise you of my experience today via e-mail and telephone call from your Service Manager Gavin Seed. I encountered a problem with my 4 series remote control, which caused me some worry and distress, imagining all sorts of major diagnostic problems with my vehicle. Glad to say the prompt attention of Gavin, and his handling of my problem to my complete satisfaction, highlighted his dedication to the highest level of customer care within your group at Blackpool. I came to live in Cleveleys over 20 years ago and ever since have dealt with this location for all things BMW. Gavin must be a very busy man, so I can't thank him enough for taking the time to deal with my problem. I can now fully understand why Lloyd Motor Group Blackpool was recognised as the best BMW Retailer in Customer Care at the 2017 BMW Excellence in Sales Awards, with a service manager like Gavin in the team. I can advise that for 20+ years now my experience of Lloyd Motor Group in Blackpool has always been nothing less than excellent, and look forward to many more years of the same!

Bill Wales - Lloyd Blackpool BMW

July 2018