In The Event Of An Accident

Read advice here on the steps to take after an accident.

Vehicle Accident Services
Remember - It's Your Call, So Call Us First 0845 050 8650

In the unfortunate event of an accident, your insurer may suggest another certified collision repair centre which is not manufacturer-approved. In order to contain costs, these bodyshops may use non-genuine parts which could invalidate any current warranties on your vehicle.

What to do in a vehicle accident

As an owner, you’re entitled to have the repair carried out at your chosen Approved Bodyshop

Our bodyshop has access to the latest manufacturer-approved repair methods and equipment, so you can be assured your warranties stay intact.

3 Simple Steps - What To Do In The Event Of An Accident



In the event of an accident no matter how big or small you must stop, turn off your engine and turn on your hazards to warn other drivers.



Take down details of not only the circumstances of the accident date, time, location, damage to the vehicle. But also the other driver's details, name, contact number, registration, make and model of their vehicle.



Contact our Lloyd Accident Care Helpline on 0845 050 8650 and we will liaise with your insurance company on your behalf, taking away any unnecessary stress.

Lloyd Accident Care

Helping you get back on the road as quickly as possible.

Add this number to your phone:
0845 050 8650
Lloyd Accident Care Helpline

In the unfortunate event of an accident, our complimentary accident care will provide you with a replacement vehicle throughout the duration of the repairs if you are not at fault. No excess to pay, no car insurance repair claims.

As part of the Lloyd Bodyshop Service, you will also receive:

  • Vehicle Recovery

  • Complimentary Courtesy Vehicle

  • Complimentary Vehicle Health Check

  • Complimentary Wash and Vacuum

  • Lifetime Guarantee of Repairs* 

  • Genuine Parts and Manufacturer Trained Technicians

*Terms and conditions apply.

The First 5 Questions To Ask Your Insurer

Should you call your insurance company first, remember to ask these vital 5 questions before any work is carried out on your vehicle.

Can they ensure the safety systems in your vehicle are checked and working through the use of specific manufacturers diagnostic tools?


Can they guarantee only Genuine Parts are used in the repair of your vehicle?


Will the technicians carrying out the repairs your vehicle be trained by the manufacturer and follow the correct methods in the repair processes?


Will your Warranty and Corrosion Warranty stay unaffected following the repair?


Can they offer a Lifetime Guarantee on their repairs?

Should any of the answers above be no, contact Lloyd Bodyshop where you can be guaranteed genuine parts and all warranties protected.

Get in Touch

Lloyd Bodyshop

Simply fill in your details below and we’ll get back to you. Alternatively, you can call your local centre by telephone.

We will only contact you about the vehicle, product or service you have requested details on. At Lloyd Motors Limited, we also have exciting offers and news about our products and services that we hope you’d like to hear about. We will treat your data with respect and you can find details of our privacy policy.

Customer reviews


Rating based on 5,514 verified reviews

Rating based on 5,514 verified reviews

First class repair from professional knowledgeable and friendly staff, which I would highly recommend.
Charles Harvey
Newcastle Bodyshop - February, 2024
Great job by Lee and the team. Perfect colour match and car is as good as new. Would use again and definitely recommend.
Peter Wheatley
Newcastle Bodyshop - March, 2024
Had 2 repairs carried out on my 2020 X5 and 2022 X5. Both were done to an excellent standard. Car returned fully valeted
Ian Dodd
Newcastle Bodyshop - October, 2023