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By choosing a manufacturer Approved Bodyshop, you can be rest assured your car will be returned to its original Euro NCAP safety rating. But just to put your mind at ease, here is our 10 Customer Commitments we adhere to:
 

Our 10 Commitments to our customers

  1. Following an accident our employees will support you and your insurer with advice and guidance
  2. We will work with your insurer to make sure that you are not left stranded
  3. When you contact us we will respond promptly
  4. Our employees are trained to manufacturer standards, maintaining the highest levels of quality
  5. We only use manufacturer approved repair methods, ensuring a safe repair
  6. We will always use genuine manufacturer parts and paint
  7. We will ensure that you are kept informed during the repair process
  8. Following the repair of your vehicle, the manufacturer anti-corrosion warranty will remain in place
  9. We will return your car to you washed and vacuumed
  10. We will always offer you a tea or coffee whilst you wait

    CLICK HERE to find your nearest Lloyd Bodyshop.

Frequently asked questions

Can you pick my vehicle up?
Yes we can, we have a collection and delivery service available subject to advance booking.

When do I pay my excess?
In most cases your excess is paid when you collect your car.

Do you use manufacturer parts?
Yes, at Lloyd Bodyshop we will only use genuine manufacturer’s parts in the repair of your car.

Will you tell me which repairs will be carried out?
Yes once we have an estimate completed we will contact you and talk through the repair work required.  On collection, we will take you to your vehicle and establish the work that has been carried out to ensure you are completely satisfied. 

Do I have to follow my insurer's recommendation for accident repair?
No you do not. It is your legal right to choose where your vehicle is repaired, after all it is your car. Some insurance companies may advise a non-approved repair centre, by insisting your vehicle is brought to manufacturer approved centre, you protect any warranties. Your preferred choice should always be manufacturer approved NOT insurance approved.

Will I receive a courtesy car while my car is in getting repaired?
Yes we will supply you with a courtesy car for the duration of your repairs. (Subject to status).

Will my vehicle be cleaned once it’s been repaired?
Yes, we will wash and vacuum your vehicle after it has been in our workshop to ensure it looks its very best on collection.

How long do repairs take?
Each repair vary when planning how long your vehicle will be with us. We will however discuss the estimated duration of repairs with you, and also keep you updated during the progress.

Once my vehicle has been repaired does it come with any guarantee?
Yes each repair we complete carries a guarantee period.*

Does this affect my manufacturer’s warranty?
If your vehicle is repaired by a bodyshop that has been approved for that manufacturer, your warranty remains intact.

Will you be able to match the colour on my car?
Yes we can, we have a state of art paint mixing system that we can match almost any colour with.

*Terms and conditions apply.


CLICK HERE to find your nearest Lloyd Bodyshop.

 

Customer Feedback

What an amazing garage! Everyone is so helpful and kind, especially Jonathan who sold us the car! Found the perfect vehicle and didn't feel pressured whilst looking! Would highly recommend. Thank you again

Adam Peacock - Lloyd Ripon Land Rover

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