Assistant Service Manager

An exciting opportunity has arisen for a Assistant Service Manager to join the busy Sales department at our Lloyd BMW/MINI site based in North Tyneside. 

Salary: Basic salary of £38,000 with OTE £48,000 
Hours: 08:00 – 17:30 (Monday to Friday) working 1 in 3 Saturdays

Role responsibilities:

• In conjunction with the Head of Service, drive additional business within the aftersales department using demographic data to highlight new opportunities.
• Overseeing a team of Service Advisors managing daily workload to ensure maximum efficiency.
• Carrying out review meetings/reporting and improving on Department performance through target given objectives.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive impression of the Service Department.
• An understanding of the warranty process, ensuring claims are submitted accurately and in a timely manner.
• To create robust reports for the Aftersales Manager on group and individual performance.

An ideal Assistant Service Manager will hold the following skills and experiences:

• Previous experience in the automotive industry as a Service Manager or Assistant Service Manager.
• Mechanical knowledge at basic level as a minimum.
• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Services department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge.
• People management skills.

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