Aftersales Manager

An exciting opportunity has arisen for an Aftersales Manager to join Lloyd BMW/MINI based in South Lakes.

Salary: OTE up to £70,000 dependant on experience + Company Car

Hours: 45 hours per week Monday – Friday

This is a pivotal dealership role leading our key aftersales department teams: Workshop, Retention, Front of House and Parts. If you thrive in a fast-paced environment and want a role that blends strategy, operations, and leadership, this is an outstanding opportunity.

Role responsibilities:

• Managing the team to ensure first class customer service to both internal and external customers.
• Develops the technical skills and workmanship of the team to continually improve the quality of customer service and profitability of department
• Work with Marketing team to maximise opportunity within AOI and customer retention strategy
• Creating annual sales & profit plans & forecasts along with operational budgets.
• Finance and Cost control; To work closely with your Retailer Accountant, to understand, monitor, control and manage costs where possible.
• Stock Management - ensuring that there is adequate stock available on site at all times and that processes are followed in correctly identifying and warehousing of stock items.
• Ensuring best practice housekeeping and health and safety standards are kept for both service and parts departments.

The ideal candidate will have the following skills and experiences:

• Good leadership skills in managing a team.
• Excellent Customer Relations.
• Proficiency in analysing reports and managing costs.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.
• Previous experience in a similar role within the motor industry is essential.

Rewards and Benefits:

• 33 days of annual leave, inclusive of Bank Holidays.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme (including life cover)
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group: Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

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