Customer Service Apprentice

Lloyd South Lakes BMW/MINI – Customer Service Apprentice

Permanent, Full Time, Monday to Friday

We have a fantastic opportunity for you to kick start your career working with one of the most prestigious automotive brands.

This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported at every step of the way. Our apprentices obtain a nationally recognised qualification upon successful completion of the programme.

The Role

This is a varied role where you will be covering the following areas:

Showroom Host Duties

•    Meeting and greeting customers face to face in the showroom.
•    Communicating with customers over the telephone / via email.
•    Administrative duties

Service Advisor Duties

•    Welcome customers to the service department and handle enquiries both in person and by phone.
•    Book vehicles in for servicing, repairs, MOTs, and maintenance.
•    Prepare job cards and liaise with workshop technicians.
•    Explain repair work, costs, and timescales to customers in a professional, friendly manner.
•    Manage warranty claims in line with BMW/MINI standards.
•    Promote service plans, accessories, and additional work where appropriate.

The Training:

Qualification: Level 2 Customer Service

Apprentices receive their off-the-job training at the state-of-the-art Manufacturer's Training Centre. This guarantees consistent training across the UK and enables our apprentices to study the most up-to-date products and technology. 

Applicants must possess the following:

•    GCSE grades level 4 or above in English, Maths and two other subjects (or equivalent qualifications)
•    Team player
•    Dependable and punctual
•    Attention to detail
•    Ability to operate well under pressure

Company Benefits:

•    33 days of annual leave, inclusive of Bank Holidays, effective from 2026.
•    Healthcare cash plan.
•    Employee vehicle-discount schemes.
•    Highstreet discounts.
•    Cycle to work scheme.
•    Eyecare vouchers.
•    Free flu jabs.
•    Pension scheme.
•    Life Cover.
•    Internal and manufacturer training.
•    Staff referral scheme.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

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