Product Specialist

An exciting opportunity has arisen for a Product Specialist to join the busy Sales Department at our Lloyd Volvo retailer in Carlisle. 

Salary: £24,000    
Hours: 09:00 - 17:30 with a weekend rota

Role responsibilities:

• Provide an engaging, warm point of contact for customers, whether that is in the showroom or when responding to digital enquiries.
• Imparting in-depth knowledge and expertise to customers, using available resources and your own initiative to grow an understanding of Volvo products and technologies as well as developments across the automotive industry.
• Understanding customer requirements, by listening to their questions and aspirations, creating a non-pressured, non-threatening sales environment.
• Promoting the Volvo brand, products and technologies, sharing information, features and benefits in a friendly, understandable way.
• Completing product presentations, test-drives and vehicle handovers, enhancing the customer experience at every point of contact.
• Embracing the latest technology available, including tablets and video, to help customers through the buying process. This includes creating personalised videos to send to customers.
• Supporting off-site events, acting as an ambassador for your retailer and the Volvo brand.
• Assisting sales team with showroom displays and working closely with the Sales Executives with customer conversion.
• Assisting Digital Merchandiser with photos of Selekt used vehicles.
• Adding used stock on to the website.
• Creating walk around videos of Selekt used cars.
• Assisting used car progressor with preparation of Selekt used cars.

Company Benefits:

• 33 days of annual leave, inclusive of Bank Holidays, effective from 2026.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Highstreet discounts.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme.
• Life Cover.
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.