Temporary Service & Retention Advisor

We have a fantastic opportunity for a Temporary Service & Retention Advisor to join the Aftersales team at our Lloyd BMW/MINI retailer, Colne.

**This position is a 12 month temporary contract with the potential to lead to a full time position, dependant on the business needs**

Salary: Basic salary £27,000 + Bonus
Hours: 08:30 – 17: 30

Role responsibilities:

• Prepare job cards and ensure all customer and vehicle details are accurately captured ahead of appointments.
• Manage Teleservices registrations, accepting incoming Teleservices tickets and AWP leads.
• Prepare Emacs Service Plan quotations, including for Sales vehicles.
• Contact customers ahead of their appointments to confirm bookings and issue reminders.
• Support customer retention through proactive follow-up calls and service booking activity.
• Convert Teleservices opportunities into confirmed workshop bookings.
• Monitor Kerridge reports to ensure data is accurate and up to date.
• Follow up with customers regarding targeted marketing, warranty campaigns and vehicle recalls.
• Handle inbound service booking enquiries and customer calls.
• Contact customers to follow up on deferred work identified through EVHCs.
• Carry out one-year ownership follow-up calls to maintain customer engagement.
• Monitor Parts Teleservices and QE recall registrations, ensuring opportunities are followed up appropriately.

An ideal Service & Retention Advisor will hold the following skills and experiences:

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Customer relations experience.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.

Company Benefits:

• Pro rata annual leave, inclusive of Bank Holidays.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme (including life cover).
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.