Warranty/Service Administrator

A fantastic opportunity has arisen for a Warranty/Service Administrator to join the team at our Lloyd West Cumbria based in Workington.

Salary: Basic Salary with an OTE of £30,000
Hours: 42.5 hours per week

Warranty responsibilities:

• Ensure all administrative functions within the warranty department are carried out in accordance with company policy.
• Review warranty reporting systems with the line manager to identify improvements where possible.
• Administer warranty policy in the best interests of the retailer, manufacturer and customer.
• To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
• Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
• Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives.
• Inform all relevant staff of forthcoming recall campaigns and changes in warranty / goodwill / repair procedure.
• Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters.

Service Responsibilities:

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion

Rewards and Benefits:

• 33 days of annual leave, inclusive of Bank Holidays.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Highstreet discounts.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme.
• Life Cover.
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.