Lloyd Motors Limited Data Protection Complaints Procedure
Lloyd Motors Limited is committed to protecting and respecting your privacy and handling personal information fairly, lawfully and transparently. We understand that from time-to-time concerns may arise in relation to how personal data has been collected, used, stored or shared, and we are committed to resolving any such concerns fairly and promptly.
We will investigate all data protection complaints competently, diligently and objectively, obtaining additional information where necessary. Every complaint will be assessed fairly, consistently and promptly, taking into account all relevant factors to ensure a reasonable and transparent outcome.
Our commitment to you
We will thoroughly investigate your data protection complaint and provide a clear and fair response based on all the information available to us.
We will acknowledge receipt of your complaint within 30 calendar days.
We will endeavour to resolve your complaint as quickly as possible and keep you informed of progress throughout our investigation.
Where additional time is required to fully investigate your complaint, we will explain why and keep you updated.
We may not always be able to provide the outcome you are seeking; however, we will ensure we provide a clear explanation for our decision.
If you remain dissatisfied following our final response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).
Step 1 – Contacting us
If you wish to raise a data protection or privacy complaint, you may contact us using any of the following methods:
By Email
dataprotectioncomplaint@lloydgroup.co.uk
By Post
Data Protection Complaints Lloyd Motors Limited Rosehill Carlisle Cumbria, CA1 2RP
By Telephone
Via the Lloyd Motors Limited Head Office telephone number 01228 542222
We encourage individuals to provide as much information as possible to assist us in investigating and resolving the matter promptly.
Step 2 – Information you will need to provide
To help us investigate and resolve your complaint, please provide the following information where possible:
- Your full name and contact details;
- A clear description of your complaint;
- Details of how your personal data may have been affected;
- Dates, locations or departments relevant to the complaint; and
- Copies of any supporting documentation or correspondence.
Step 3 – Investigation and Response
Once your complaint has been received:
- We will acknowledge receipt within 30 calendar days;
- We may contact you for further information if required;
- We will investigate the matter in a fair and objective manner; and
- We will provide you with the outcome of our investigation without undue delay.
- Where appropriate, we will explain any actions taken or proposed to resolve the issue.
Step 4 – If you remain dissatisfied
If you remain dissatisfied following our final response, you may refer your complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority responsible for data protection matters.
Information Commissioner’s Office
Information Commissioner’s Office
Telephone: 0303 123 1113
Website: https://ico.org.uk
Non-Data Protection Complaints
If your complaint does not relate to data protection or privacy matters, for example concerns regarding:
- Vehicle sales or servicing;
- Vehicle repairs or warranties;
- Finance or insurance products;
- Customer service received from a Lloyd Motors business location; or
- Any other non-data protection matter;
Please refer to the Lloyd Motors Limited Complaints Procedure available on our website.
The Lloyd Motors Limited Complaints Procedure explains how complaints should be raised with the relevant department or Head of Business and provides details of any external dispute resolution bodies that may assist should you remain dissatisfied.
Review of this Policy
Lloyd Motors Limited may review and update this policy from time to time to reflect changes in legal or regulatory requirements and business practices.
Last Updated: May 2026