Meet the Lloyd West Cumbria Aftersales Team!

Meet our dedicated aftersales team at Lloyd West Cumbria!

At Lloyd, we understand that your ownership journey is only just beginning when you collect the keys to your dream car. Our expert aftersales team are on hand to support and advise you throughout all of your servicing and repair needs, helping to ensure you get the most from your vehicle and keep loving every mile.

Read on to find out more about our brilliant team...

Ed Mellor, Aftersales Manager

Hi Ed, tell us about your Lloyd journey so far.

“I started my Lloyd journey back in 2012 at Lloyd Volvo Cockermouth as a Service Advisor, later progressing into a vehicle progressor role to help broaden my product knowledge. 4 years later I moved to Carlisle BMW where I worked up to Senior Advisor, then Assistant Service Manager at MINI Carlisle. After returning from working elsewhere for 2 years, I have returned as Aftersales Manager here at Lloyd West Cumbria.” 

What do you enjoy most about working for Lloyd West Cumbria?

“The challenge of taking on a new brand in VW for the group. There is a fantastic opportunity to grow our aftersales department and make a positive impression for Lloyd under the Volkswagen group.” 

What's the best advice you've ever been given?

“In every situation, take a step back and consider all options and opinions before making a decision.”

 

Ellie Parker, Senior Service Advisor

What first drew you towards a career in Service?

“I've always been interested in cars & I'm a real chatty people person who thrives in a customer service role, so it was the perfect career for me.”

Can you talk us through a typical day within your role as Senior Service Advisor?

“A typical day for me can be anywhere from taking calls, checking customers in for their appointment, booking service appointments, job card prep, pre calling customers for the next day and completing online training to continuously improve my customer service skills & Volkswagen brand knowledge.”

What’s your go-to karaoke song?

“At the moment Pink pony club by Chappel Roan!”

 

Abi Fisher, Service Advisor

What does customer satisfaction mean to you?

“Throughout my whole work life customer satisfaction has always been a priority to me, because at the end of the day there is no business without the customers. I truly love getting to know our customers, old and new, on a more personal level, this gives them and me a familiar feeling when entering the showroom.”

What is the most rewarding aspect of your role?

“The most rewarding thing about my role is that every day we play a part in getting people back on the roads, solving problems no matter how small or large. It fills me with joy to know that no matter what is wrong with the customers vehicle, we will always try our best to get them back to road promptly, so they can go about their normal day.” 

If you were on Mastermind, what would your specialist subject be

“My mastermind specialist subject would probably be darts, as I play for one of the teams on our local darts league.”

Sam Sharp, Service Advisor 

How do you ensure excellent customer service?

"Positivity, enthusiasm, honesty is important, and keeping customers updated with the status of their repair."

What can customers expect when booking with Lloyd West Cumbria?

"At Lloyd motors , we pride ourselves on great customer service and a great environment to either buy a car or service your vehicle with us."

Tell us something about yourself that most people might not know.

"I got bitten by a turtle in the Caribbean."

Adam Campbell, Senior Parts Advisor

What advice would you give to someone looking to start their career as a parts advisor?

"As a Parts Advisor every day is different. You'll learn good communication and service skills, and the knowledge you pick up is a great pathway to progress in the motor trade."

What do you enjoy most about working for Lloyd Motor Group?

"Working for Lloyd Motor group I enjoy the strong customer focus, Commitment to employee development and the positive work environment."

What’s one thing on your bucket list that you really want to do?

"I would love to go to New Zealand one day."
 

At Lloyd West Cumbria, we’re committed to providing exceptional customer experiences. Whether you're booking in for a service, picking up a new car, or simply need advice on how to get the most out of your vehicle, our dedicated team are always on hand to help. For more information or to speak to a member of the team, click the buttons below.


Lloyd Kia West Cumbria

Lloyd Volkswagen West Cumbria