Meet our Aftersales Team at Lloyd BMW Motorrad Blackpool

Meet our dedicated aftersales team at Lloyd BMW Motorrad Blackpool

At Lloyd Motor Group, we understand that your motorcycling journey is about so much more than simply finding your perfect bike. Our dedicated aftersales team are on hand to support you throughout your ownership journey, from routine servicing and MOTs to repairs and expert maintenance advice. With a passion for BMW Motorrad and a commitment to exceptional customer service, we're here to help keep you on the road and enjoying every ride.

We've asked our brilliant aftersales team a few questions to help you get to know them better, learn more about their roles and discover what they love most about working with Lloyd BMW Motorrad.

Read on to meet the team...

Meet Emma Eyer, Senior Aftersales Advisor

What do you think makes great aftersales customer service?

"Great aftersales customer service is built on clear communication, absolute transparency, and genuine empathy. It means keeping customers fully informed at every stage of their bike’s service or repair journey, managing expectations proactively, and treating every rider with the same passion and respect we have for motorcycles."

What does a typical day in your role look like?

"A typical day is fast-paced and varied, balancing customer care with workshop coordination. It usually starts with reviewing daily bookings, greeting customers as they drop off their motorcycles, discussing any maintenance needs, and liaising with our technicians."

What is one word to describe Lloyd BMW Motorrad Blackpool?

"Passionate - because everyone in the team lives and breathes motorcycles, and that enthusiasm shines through in the quality of service we deliver to every single customer."

Meet Martin Johnson, Driver/ Valeter

What’s the best piece of advice you’ve ever been given?

"Don't pass up on an opportunity - This mindset has encouraged me to step out of my comfort zone, embrace new challenges, and continually learn new skills both personally and professionally."

What’s your favourite motorcycle you’ve ever ridden?

"The R 1300 GS Adventure Trophy. It is an incredible machine that blends phenomenal touring comfort with unmatched capability and presence, making every ride an absolute event."

If you could plan the ultimate motorcycle road trip anywhere in the world, where would you go?

"Europe - specifically taking on the iconic Alpine passes, winding coastal roads, and historic mountain routes across countries like France, Italy, and Switzerland for the ultimate scenic touring adventure."

Meet Aaron Garth, Technician

What’s one thing customers might not realise goes on behind the scenes in Aftersales?

"The meticulous level of detail and minor preventative repairs that happen behind the scenes to keep every bike in top condition and ensure complete peace of mind on the road."

Is there a BMW Motorrad model you’d love to see come through the workshop?

"The F900GS - since I own one, seeing others come through the workshop is always brilliant because of their exceptional adventure capability and versatility."

What is your favourite piece of motorcycle kit?

"My helmet. Aside from being an essential piece of safety gear that keeps you protected, a great helmet makes all the difference to comfort and the overall riding experience."

Meet Jack Johnson, Technician

What does a typical day in your role look like?

"My day is hands-on from start to finish, primarily focused on carrying out servicing, complex mechanical repairs, diagnostic work, and thorough health checks to ensure every customer's motorcycle is safe and performing at its absolute peak."

If you could have any BMW Motorrad bike for a weekend, which would you choose?

"The S 1000 RR. It is hands down the best looking bike in the lineup and features my absolute favorite style of motorcycle performance."

If you weren’t working in Aftersales, what would you be doing?

"I would likely be working in landscaping, as I enjoy working outdoors, being hands-on, and seeing a tangible transformation from start to finish."

Meet Jacob Bullock, Technician

What do you enjoy most about being part of the Lloyd Motorrad team?

"The strong sense of community and camaraderie. Working alongside people who share the exact same passion for biking makes the workshop environment feel less like a job and more like a family."

Is there a BMW Motorrad model you love coming through the workshop?

"An S 1000 RR - it's an absolute engineering masterpiece and my favorite bike, so getting up close and personal with one in the workshop is always a treat."

What’s your favourite thing to do when you’re not at work?

"Going on long walks to unwind, disconnect, and enjoy the outdoors, with a pint, after a busy week in the workshop."

Meet Jay Spencer, Technician

Why did you get into the motorcycle industry?

"It's a passion that runs in the family - I’ve always loved bikes, and watching my dad ride inspired me to turn that lifelong fascination into a hands-on career."

What’s the most important piece of advice you’d give someone when it comes to looking after a motorcycle?

"Prioritise regular cleaning and servicing. Staying on top of routine maintenance and keeping the bike clean doesn't just protect its resale value; it catches small issues early and ensures reliable, safe riding."

What’s one word to describe Lloyd BMW Motorrad Blackpool?

"A good team environment - everyone supports one another, which makes coming to work and delivering high standards a great experience."

Meet Karim Hussain, Apprentice Technician

What’s the best thing about working with motorcycles every day?

"Gaining a deep understanding of complex mechanics. Every single day presents a new learning curve, working on sophisticated systems and building practical engineering skills."

What’s your favourite BMW Motorrad model and why?

"The M 1000 R—it represents pure hyper power and cutting-edge motorsport technology brought to two wheels."

What’s the best piece of advice you’ve ever been given?

"Don't worry about something that might not happen - It’s a great reminder to stay focused on the present moment rather than overthinking uncertainties."
 

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At Lloyd BMW Motorrad Blackpool, we’re committed to providing exceptional customer experiences. Whether you're booking in for a service, or simply need advice on how to get the most out of your bike, our dedicated team are always on hand to help. For more information or to speak to a member of the team, click the buttons below.

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