Lloyd Kia Carlisle ‘Highly Commended’ for customer experience

Lloyd Kia Carlisle has been ‘Highly Commended’ in the ‘Customer Experience’ category at the 2025 Kia Dealer Excellence Awards. The awards were announced during the annual Kia National Dealer Conference in Liverpool, which took place on Tuesday 13 January.

This isn't the first time the dealership has been recognised at the awards. Lloyd Kia Carlisle achieved third-place in the overall ‘Dealer Excellence’ awards in 2023.

Lloyd Kia Carlisle’s award success underlines excellent satisfaction survey results of all Kia dealerships across various independent monitoring platforms. Last year, Kia gained its highest ever Reputation Score, with 13 dealerships reaching above 900 points, and 114 dealerships achieving above 800.

Simon Hetherington, Commercial Director at Kia UK, said: “Customer experience across sales and service continues to be a major priority, with a clear correlation between experience, customer recommendation and retention. It is my privilege to recognise the great work that Lloyd Kia Carlisle has accomplished over the past year, providing the very best customer experience.”

More than 1,000 Kia dealer staff and employees attended the conference, which opened with this year’s business focus, ‘Shaping our Future’. The conference outlines Kia’s performance over the past 12 months – another record year in the UK – as well as honouring the dealerships that have led the way.

Kia’s dealerships are ranked by consumers as among the best in the UK, while the brand itself is often rated by dealers as the number one franchise. Kia has been ranked the number one volume brand franchise in the past six successive National Franchised Dealers Association (NFDA) Dealer Attitude Surveys.



(Pictured L-R: Paul Frost - General Sales Manager, Eleanor Mason - Retail Sales Manager, Roy Holliday - Head of Business, Dan Kirkham - Area Manager for Kia UK, Steve Trickett - Franchise Director)

Dealer Excellence Awards
The annual Kia Dealer Excellence Awards recognise outstanding performance across Kia’s nationwide network of 190 UK dealerships. This year’s honourees were celebrated for their exceptional commitment over the past 12 months, with the coveted ‘Dealer of the Year’ title awarded to the top performing retailer, and the joint second-placed dealerships each receiving a ‘Dealer Excellence’ trophy.

For the second year running, the ‘EV Excellence’ award reflects the growing momentum of electric vehicle adoption. The award sits alongside the established ‘Sales Excellence’, ‘After Sales Excellence’ and ‘Customer Experience’ awards. Each category names a single winner, supported by up to nine ‘Highly Commended’ dealerships.

Kia in 2025
Kia ended 2025 as the UK’s fourth most popular car brand, with a healthy 5.6% market share and having registered 113,436 units. Kia continues to add fresh consumer choices and updates to its multi award-winning model line-up. In 2025 alone, these include the updated new Sportage, new Stonic and new EV6 GT, alongside new model launches of the EV4, EV5, EV9 GT, K4, PV5 Cargo and PV5 Passenger. 2025 also saw the EV3 win both the ‘2025 World Car of the Year’ and ‘2025 UK Car of the Year’ awards. In addition, Kia’s first dedicated electric commercial vehicle, the PV5, picked up the ‘2026 International Van of the Year’ award along with a host of other prominent ‘Van of the Year’ awards from various automotive publications.
 
2026 and beyond
Kia kick started the year with the reveal of the EV2 at the Belgian Motor Show on 9 January. Following this, the model line-up will be further strengthened by the launch of the Seltos in the UK – a popular model in other markets – and various derivatives of the PV5 commercial vehicle. These models, supported by the rest of the line-up, will help Kia to aim for yet another record year in 2026.

Discover the award-winning Kia range at Lloyd Kia Carlisle. Contact us today.