Meet Amy: The New Face of Customer Excellence at Lloyd Škoda

Meet Service Advisor Amy! 

Lloyd Škoda Carlisle is proud to shine a spotlight on Amy, a prized member of our aftersales team whose commitment to outstanding customer care helps define the Lloyd experience. As a Service Advisor at Lloyd Škoda Carlisle, Amy plays a vital role in ensuring every customer journey is smooth, transparent and reassuring—bringing a friendly, knowledgeable approach to every interaction.

We caught up with her, as she reflects on her experience so far ...
 

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Can you tell us a bit about your role as a Service Advisor at Lloyd Škoda and what a typical day looks like?

"In my role as a Service Advisor at Lloyd Motor Group, working with the Škoda brand, I act as the main point of contact between the customer and the workshop. A typical day is very customer-focused—making sure each person feels welcomed, listened to, and fully informed throughout their visit. I take the time to understand their needs, keep them updated on progress, and ensure everything is explained clearly, so they feel confident and reassured at every stage. It’s a fast-paced role, but very rewarding—especially when you’re able to resolve issues efficiently and make the whole experience as smooth and positive as possible for the customer."
 

What made you want to work with the Škoda brand in particular?

"What drew me to the Škoda brand is its strong reputation for reliability and customer-focused design. From an Aftersales perspective, it’s rewarding to support a brand that values long-term customer satisfaction and builds real trust with its drivers."

What training or experience has helped you become confident in your role?

"The training and experience that’s helped me become confident in my role has been a combination of hands-on learning, strong support from management, and manufacturer training from Škoda. My background in hospitality has also played a big part, as it’s helped me build strong customer relationships, communicate effectively, and create a positive experience for every customer. Alongside that, working day to day in Aftersales has strengthened my problem-solving skills, with ongoing support and guidance from management helping me grow in confidence. Over time, that mix of experience and support has allowed me to develop into the role and feel comfortable handling a wide range of situations independently."
 

What do you think makes a great customer experience when someone brings their car in for service?

"I think a great customer experience starts with clear communication and feeling genuinely looked after. From the moment a customer arrives, it’s about making them feel welcomed, listening carefully to their needs, and setting clear expectations around the work being carried out. Keeping them informed throughout the process is key, so they’re never left wondering what’s happening with their vehicle. It’s also important to be honest and transparent with costs and timings. Ultimately, it’s about making the whole experience as smooth, straightforward, and stress-free as possible, so the customer leaves with confidence in both the service and the team at Škoda."

What do you enjoy most about working with the team at Lloyd Škoda?

"What I enjoy most about working with the team at Lloyd Motor Group within the Škoda brand is the strong sense of teamwork and support. Everyone works closely together to deliver the best possible experience for the customer, and there’s always a willingness to help one another, especially during busy periods. There’s also plenty of laughter throughout the day, which creates a really positive atmosphere where you feel supported, valued, and motivated to do your best.
 

How do the service advisors and technicians work together to deliver the best results for customers?

"At Lloyd Motor Group, working with the Škoda brand, the service advisors and technicians work very closely to deliver the best results for our customers. I make sure the team has all the details about a customer’s concerns so the technicians can diagnose and fix issues efficiently. With Andrew, our Workshop Controller, coordinating the workflow, and our hard-working technicians giving their all every day, communication runs smoothly, and work is completed accurately and on time. This teamwork allows me to keep customers informed and reassured, ensuring a seamless, stress-free experience for everyone."
 

What advice would you give someone bringing their car in for service for the first time?

"As an Aftersales Advisor, I’d always recommend being open about any concerns you have with your vehicle—no matter how small they might seem, as it helps us support you more effectively. If you have your service history, bringing that along is really helpful, as it gives us a better understanding of your car. I’d also encourage you to ask about the work being carried out and the costs involved—we’re here to keep everything clear, straightforward, and to make your first visit as smooth and reassuring as possible."

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From booking through to collection, Amy is committed to making every step of your service journey simple and stress-free. The team at Lloyd Škoda looks forward to welcoming you and ensuring you receive the exceptional level of care you deserve.
 

LLOYD Škoda CARLISLE