Why buy your used Land Rover from an Approved Retailer?

Date posted: 24 November 2017

Company News

The aroma of leather, the gleam of chrome; all part of that thrilling voyage of discovery that is choosing your new luxury car.

Nothing should be left to chance as you embark on this exciting new chapter of your life which is where we at Lloyd Land Rover come in.

As motor industry leaders, we go above and beyond every step of the way as you journey through the experience of owning a plush Land Rover AUV (Approved Used Vehicle).

Only by purchasing from your approved dealer here at Lloyd Land Rover can you be guaranteed the very best of advice and premium service from the moment you step into our showrooms.
2017-Q4-News-customer-service-benefits-of-buying-auvAthon Selmes, Sales Executive at Lloyd Land Rover Carlisle with a customer

We know buying a luxury car is a momentous decision and here at Lloyd Land Rover in Carlisle we ensure you make your choice with the benefit of the ultimate customer experience.

Our message is that we will go the extra mile, so you can too.

“Excellent Land Rover dealership. Polite and friendly. Workshop know what they are doing. Highly recommended (by me at any rate!),” Jon Stockwell

The dedication of Land Rover, in giving the highest level of service in their Approved programme, has now been justly recognised in the prestigious ‘Best Used Car Scheme’ at the What Car? Used Car Awards 2017.

Land Rover Approved programme achieved a magnificent victory over competitors after What Car? judges praised the fact that the scheme covered cars as old as five years with up to 100,000 miles on the clock, meaning customers don’t have to purchase a nearly new car to get the superb benefits of buying an Approved vehicle.

Our highly qualified team make sure that before you get behind the wheel your Land Rover has gone on an extraordinary journey which started with our trade-in service checking the mileage and the vehicle’s service history.

Every approved Land Rover must undergo a rigorous 165 multi-pointed inspection to make sure the electrics, mechanics, interior and bodywork measure up to our exacting Approved Used standards.
2017-Q4-News-technician-benefits-of-buying-approved-usedGeoff Gibson, Land Rover Approved Technician at Lloyd Land Rover Carlisle 

Diagnostics examine everything from vehicle terrain response system to the entertainment sector, engine and emissions.

We assess the interior to make sure it is in the best possible condition. Brakes and mechanics are thoroughly checked as are tyres treads and fluid levels. Wheels are aligned using state-of-the art technologies.

Our teams of Land Rover-trained technicians look over everything to approve the vehicle’s condition and if they find parts are needed they’ll only use those that are genuinely Land Rover.

When you take the keys to your approved Land Rover after it has had a full valet, you can be sure it measures up to our customer promise.

And for complete peace of mind, it also has a minimum two-year warranty and 24-hour roadside assistance.

You will also get a complimentary Complimentary Half-Day Land Rover Experience so you can see how your new vehicle handles on the most demanding terrain - a chance to see its full off-road capability.

Expert instructors build the driving experience around you allowing you to get to grips with on-road dynamics, on-board technology or master vehicle control.

 “Picked up our RR Sport today. Can’t fault the service we have had. The whole team are great. This is our 3rd car with Carlisle and have no issues. Thank you!,” Lisa Newbould

2017-Q4-News-night-land-rover-carlisle-benefits-of-buying-auvLloyd Land Rover Carlisle Showroom

Our modern and exciting new architect-designed space at Rosehill in Carlisle, one of the very first of its type in the country, provides you with the perfect environment to discover the superb Land Rover range which has quality, luxury and incredible performance at its core.

Throughout your journey we have your comfort and relaxation at the forefront of our thinking. At our iconic new showroom you can choose a hot drink from our barista service in a luxurious lounge waiting area with free wi-fi, newspapers and magazines at hand.

2017-Q4-News-Waiting-area-lounge-benefits-of-buying-approved-usedLounge Waiting Area at Lloyd Land Rover Carlisle

“Terrific showroom and very friendly staff, recommended. Great location just off motorway,” Ian Mansell

With improved customer parking and access, along with space to showcase dozens of vehicles, there is a huge choice of Approved Used Vehicles for you to choose from here at Lloyd Land Rover Carlisle.

“Amazing new showroom that is very kid friendly. Great selection of cars in stock,” Robert Stevens

At Lloyd Land Rover Carlisle we want all our approved vehicles to drive exactly as they were designed and engineered to do because every vehicle that wears the Land Rover badge is designed to be driven effortlessly on some of the world's most difficult terrain.

2017-Q4-News-land-rover-carlisle-totem-benefits-of-buying-approved-usedLloyd Land Rover Carlisle showroom

Our culture focuses on the delivery of exceptional experience and, most importantly, customer satisfaction as was recognised by Land Rover UK when our team was awarded the prestigious ‘Land Rover Retail Group of the Year’ award, one of the highest accolades chosen and presented by Land Rover UK.

Integral to that team is Will Downham who as sales manager makes sure that customers and staff have the best relationships possible, Will has an extensive background in the automotive industry and an excellent Land Rover brand understanding.

2017-Q4-Will-Downham-Sales-ManagerWill Downham, Sales Manager at Lloyd Land Rover Carlisle

“I've been a customer of Lloyds for the last 8 years. Service is excellent. Great staff - nothing is too much trouble for them. I wouldn't go anywhere else “ Ginny Black

With customer satisfaction at the heart of its business, Lloyd Land Rover is rightly proud of Kelly-Louise Heer, Service Team Manager, who has been with the company for eight years and truly epitomises the brand ethos.
Always keen to go that extra mile, Kelly-Louise was honoured with an Ultimate Achievement Award from Land Rover UK after she helped a customer whose car was experiencing difficulties in Sweden.
She was able to deftly bridge the geographical divide to provide the customer with invaluable support and advice allowing him to complete his journey with minimum inconvenience and stress.  It is this focus on customer service which sets Lloyd Land Rover apart.

2017-Q4-News-Service-Area-Kelly-Heer-benefits-of-buying-auvKelly Louise-Heer, Service Team Manager at Lloyd Land Rover Carlisle

“Most polite and helpful staff! Arrived late on Sunday with a car that needed urgent attention and you were brilliant from start to finish. Highly recommend”, Georgina Hadfield-Tilly

Start the journey of your life with Lloyd Land Rover by your side.

We are pleased to announce that the Jaguar and Land Rover ‘Approved’ programmes have jointly won ‘Best Used Car Scheme’ at the What Car? Used Car Awards 2017. What Car? judges were impressed with the two schemes covering cars as old as five years and with up to 100,000 miles on the clock, meaning you don’t have to purchase a nearly new car to get the benefits. Those benefits include a 24-month, unlimited-mileage warranty – significantly more than most – and a 165-point mechanical check. You also get two years’ breakdown cover, including car hire and accommodation, and a warranted mileage, along with seven days’ worth of complimentary insurance and a good 30-day or 1000-mile exchange guarantee. All of this added up to secure Jaguar and Land Rover’s schemes a victory over the competitors.


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