Service Advisor

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An exciting opportunity has arisen for a Service Advisor to join our busy Service Team at our Lloyd Jaguar Land Rover, York retailer.

As a Service Advisor your duties will include:

  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
  • Advising on technical queries/issues.
  • Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
  • Sell customer repairs/parts etc., and finalising the invoice on completion.

An ideal Service Advisor will hold the following skills and experiences:

  • Motivated, with a proactive approach to customer service.
  • Enjoy the challenge of influencing the success of the Service department.
  • Customer relations experience.
  • Excellent interpersonal and organisational skills and be well presented.
  • Must be IT literate, and a working knowledge of Kerridge would be advantageous.

Salary: Excellent basic salary, and OTE of £34,000.

Hours: 45 Hours per week

Rewards and Benefits:

As well as a competitive salary, we offer the following benefits:

  • 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
  • Pension scheme with life cover (including independent financial advice).
  • Healthcare cash plan.
  • State-of-the-art working environments and facilities.
  • Employee vehicle-discount schemes.
  • Refer a friend or customer schemes.
  • High-street discounts and cashback.
  • Health and Wellbeing employee assistance programme.
  • Childcare vouchers.
  • Cycle to work scheme.
  • Eyecare vouchers.
  • Free flu jabs.
  • Tool insurance.
  • Social events.
  • Dedicated internal and manufacturer training and development programmes to nurture you through your career and make the most of your talent.

About Lloyd Motor Group:

Lloyd Motor Group is recognised as one of the UK’s leading independent automotive groups and represents some of the world's most prestigious automotive manufacturers including BMW, MINI, Land Rover, Volvo, Kia and Volkswagen. Starting their journey with BMW in Cockermouth in 1976, the family-owned company now employs over 1,200 people across ten franchise brands and four in-house brands from locations across the north of England and south of Scotland.

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Benefits of Working With Us

Healthcare plans benefit icon

Healthcare Plans

Medicash healthcare cash plan is available for all colleagues.

Holidays benefit icon

Holidays

30 days of holiday a year. Plus an extra day off on your birthday.

Retail discount scheme benefit icon

Retail Discount Scheme

Highstreet discounts and cashback opportunities.

Refer a friend scheme benefit icon

Refer a Friend Scheme

Colleague incentive of £500 for recommending great people to join us.

Great facilities benefit icon

Great Facilities

We take pride in our state-of-the-art working environments and facilities.

Staff parking benefit icon

Staff Parking

Free staff parking at the majority of our sites or subsidised parking.

Customer Reviews

4.7/5

Rating based on 5,514 verified reviews

Rating based on 5,514 verified reviews

BMW-Logo
Great service as always. Annabelle especially, nothing was a problem. No hesitation to repeat buy with this company.
Giles Vasey
Carlisle BMW - March, 2024