50 years of experience
Serving customers across the UK
Lloyd Motor Group Awards & Customer Service Recognition
Our commitment to delivering excellence every day has earned the trust of our customers and recognition through our awards.
Award-winning customer service across the UK. At Lloyd Motor Group, we're proud to be recognised by some of the world's leading automotive brands and independent organisations for our customer service, sales, aftersales expertise and retail performance. From national Retailer of the Year awards to recognition for customer experience, aftersales and individual colleagues, these awards reflect the standards our teams work hard to deliver for our customers every day.
Recognition earned through customer experience
100+ Awards and Recognitions
Recognising sales, service, aftersales and customer experiences
13 Automotive Brands
Across our retail network
A decade of recognition
Our awards history stretches back over a decade, with Lloyd Motor Group teams repeatedly recognised across sales, customer experience, aftersales, retail performance, marketing and people development.
2026
Samuel Browell, Sales Apprentice at Lloyd BMW North Tyneside | BMW Sales Apprentice of the Year 2026
Recognition of his commitment, customer focus, and dedication throughout his apprenticeship.
Read more about the BMW Sales Apprentice of the Year Award here
2025
Lloyd Carlisle MINI | MINI Retail Sales Award
Acknowledgements for commitment to delivering second-to-none customer service and achieving exceptional sales results.
Read more about the 2025 MINI Retail Sales Award here
Lloyd Motor Group Marketing Team | MINI Marketing Award
Recognition for the creative and effective campaigns that have helped strengthen customer engagement.
Read more about the 2025 MINI Marketing Award here
Lloyd Kia Carlisle | Customer Experience Award
Awarded for providing great customer service experience across sales and aftersales.
Read more about the 2025 Kia Dealer Excellence Award here
Volvo Retailer of the Year Awards:
- Lloyd Volvo Carlisle | New Car Sales Team of the Year
- Lloyd Volvo Carlisle | Retailer of the Year
Recognition for commitment to ensuring an informative and premium experience for all customers.
Read more about the 2025 Volvo Retailer of the Year Awards here
Jaguar Land Rover Retailer of the Year Awards:
- Lloyd Motor Group | Partner of the Year
- Lloyd Land Rover Leyburn Service Centre | Authorised Repairer of the Year
Recognition for outstanding contributions and accomplishments within the JLR network.
Read more about the 2025 JLR Retailer of the Year Awards here
BMW & MINI Retailer of the Year Awards:
- Lloyd North Tyneside MINI | Most Improved Retailer
- Lloyd Carlisle MINI | MINI Market Area Retailer of the Year
Recognition for their outstanding achievements, highlighting the dedication, teamwork, and commitment to customer experience.
Read more about the 2025 MINI Retailer of the Year Award here
Awards by year
2024
Jaguar Land Rover Colleague of the Year Awards:
- Lloyd Land Rover York | JLR Client Experience Apprentice of the Year Award
- Lloyd Land Rover York | Client Care Award
- Lloyd Land Rover Leyburn Service Centre | JLR Level 2 Technician Award
Acknowledgements for exceptional client care and achievements in delivering outstanding customer service throughout 2024.
Read more about the 2024 JLR Colleague of the Year Award here
Jaguar Land Rover Retailar of the Year Awards:
- Lloyd Land Rover | Land Rover Group of the Year Award
- Lloyd Land Rover Carlisle | Land Rover Retailer of the Year Award
- Lloyd Land Rover Carlisle | Land Rover Sales Retailer of the Year Award
- Lloyd Land Rover Carlisle | Land Rover New Vehicle Retailer of the Year Award
- Lloyd Jaguar York | Jaguar Approved Used Retailer of the Year Award
- Lloyd Jaguar Carlisle | Jaguar Client Care Retailer of the Year Award
- Lloyd Jaguar Carlisle | Jaguar Sales Retailer of the Year Award
- Lloyd Jaguar Carlisle | Jaguar New Vehicle Retailer of the Year Award
- Lloyd Jaguar Carlisle | Jaguar Overall Retailer of the Year Award
Recognition for dedication and success across various categories, including Sales, New Vehicles, Approved Used, Client Care and more.
Read more about the 2024 JLR Retailer of the Year Award here
Kia UK 2024 Conference
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Lloyd Kia Carlisle | Sales Excellence Award
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Lloyd Kia Carlisle | Customer Experience Award
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Lloyd Kia Carlisle | EV Excellence Award
Celebrating performance across the extensive Kia UK network. Recognising extraordinary dedication across 2024.
Read more about the 2024 Kia Conference Awards here
Lloyd Kia Carlisle | European Kia Dealer of the Year Award
Recognised for the application of standards, performance and customer satisfaction within the dealership.
Read more about the European Kia Dealer of the Year Award here
Lloyd Carlisle BMW Motorrad | Autotrader Customer Experience Award
Awarded for hard work and commitment to delivering exceptional experiences to all of our customersRead more about the Autotrader Customer Experience Award here
BMW Motorrad UK MOJO Awards
- Lloyd Carlisle BMW Motorrad | Aftersales Retailer of the Year Award
- Lloyd Carlisle BMW Motorrad | Used Bike Retailer of the Year Award
- Lloyd Carlisle BMW Motorrad | Overall Retailer of the Year Award
Recognition of our aftersales team in delivering outstanding service and support.
Read more about the BMW Motorrad UK MOJO Awards here
2023
Lloyd Carlisle BMW | UK Aftersales Retailer of the Year
Awarded for outstanding dedication and performance in aftersales and sustainability.
Read more about the 2023 BMW Aftersales Award Award here
Jaguar Land Rover Retailer of the Year Awards:
- Lloyd Jaguar Carlisle | Jaguar Overall Retailer of the Year Award
- Lloyd Jaguar Carlisle | Jaguar Sales Retailer of the Year Award
- Lloyd Jaguar Carlisle | Jaguar Client Experience Award
- Lloyd Jaguar Carlisle | Jaguar New Vehicle Retailer of the Year
- Lloyd Jaguar | Jaguar Group of the Year Award
- Lloyd Land Rover | Land Rover Group of the Year Award
- Lloyd Jaguar York | Jaguar Sales Retailer of the Year Award
- Lloyd Jaguar York | Jaguar New Vehicle Retailer of the Year Award
Recognition for the remarkable contribution and achievements across the network.
Read more about the 2023 Jaguar Land Rover Retailer of the Year Awards here
Kia UK 2023 Conference
- Lloyd Kia Carlisle | Kia Platinum Prestige Award
- Lloyd Kia Carlisle | Dealer Excellence Award
- Lloyd Kia Carlisle | Customer Experience Award
Awards for excellence based on sales, aftersales and customer experience throughout 2024.
Read more about the 2023 Kia Conference Awards here.png)
Lloyd Bodyshop Colne | BMW Bodyshop of the Year Award
Recognition for exceptional quality of work, customer service and overall business operations.
Read more about the BMW Bodyshop of the Year Award here
2022
BMW and MINI Retailer of the Year Awards:
- Lloyd Carlisle BMW | UK Aftersales Retailer of the Year
- Lloyd Blackpool BMW | Regional Retailer of the Year
- Lloyd South Lakes BMW | BMW Newcomer Award
- Lloyd Motor Group Marketing Team | MINI Marketing Award
Commended for dedication and performance across categories including sales, aftersales and sustainability.
Read more about the 2022 BMW and MINI Retailer of the Year Awards here
Jaguar Land Rover Retailer of the Year Awards:
- Lloyd Jaguar Carlisle | Jaguar Retailer of the Year Award
- Lloyd Jaguar Carlisle | Jaguar Customer Experience Retailer of the Year
- Lloyd Land Rover | Partner of the Year Award
- Lloyd Land Rover Carlisle | Land Rover Retailer of the Year
Lloyd Volvo Carlisle | Business Sales Team of the Year Award
Awarded for hard work and commitment throughout the sales team.
Read more about the Sales Team of the Year Award here
Lloyd Bodyshop Blackpool | BMW Bodyshop of the Year Award
Recognition for customer satisfaction and customer loyalty.
Read more about the Bodyshop of the Year Award here
2021
Lloyd Carlisle BMW | UK Customer Retailer of the Year
Recognition for outstanding customer service and performance, achieving UK Customer Retailer of the Year.
Learn more about Lloyd Carlisle BMW
Lloyd Newcastle BMW | BMW Regional Group Retailer of the Year
Recognition for outstanding overall performance and achievement within the BMW regional retailer network.
Learn more about Lloyd Newcastle BMW
Lloyd Blackpool BMW | UK Market Area Retailer of the Year
Recognition for excellence in customer service and business performance throughout 2021.
Read more about the UK Market Area Award here
Lloyd Carlisle Kia | Customer Experience Award
Recognition for excellent customer experience and service throughout 2021 with sales, online Reputation score and quick responses to customer queries.
Read more about the Kia Customer Experience Award here
2020
Lloyd Blackpool BMW | UK Retailer of the Year Customer Champion
Recognition for excellence in customer service, achieving Customer Champion status within the BMW UK retailer network.
Learn more about Lloyd Blackpool BMW
Lloyd Carlisle Jaguar | UK Sales Retailer of the Year
Awarded for outstanding sales and customer service within the UK retailer network.
Learn more about Lloyd Carlisle Jaguar
2019
Recognition for outstanding achievement across the Lloyd Motor Group network at the 2019 Awards, celebrating the following award wins:
Lloyd Blackpool BMW | UK Retailer of the Year and National Product Genius Winner (Individual Award)
Learn more about Lloyd Blackpool BMW
Lloyd Blackpool MINI | UK Customer Service Retailer of the Year
Learn more about Lloyd Blackpool MINI
Lloyd Land Rover | Retailer Group of the Year
Learn more about Lloyd Land Rover
Lloyd Carlisle Jaguar | UK Retailer of the Year
Learn more about Lloyd Carlisle Jaguar
2018
Lloyd Blackpool BMW | UK Retailer of the Year
Recognition for outstanding performance in sales and aftersales for customer service within the BMW retailer network.
Learn more about Lloyd Blackpool BMW
Lloyd Land Rover | Retailer Group of the Year
Awarded for outstanding performance across sales and aftersales, delivering exceptional customer service and demonstrating excellence throughout the Land Rover retailer group.
Learn more about Lloyd Land Rover
Lloyd Motor Group Marketing Team | MINI Marketing Award
Recognition for outstanding marketing performance and achievement within the MINI retailer network.
Learn more about Lloyd MINI
2017
Lloyd Motor Group Marketing Team | MINI Marketing Award
Recognition for outstanding marketing performance and achievement within the MINI retailer network.
Learn more about Lloyd MINI
2016
Lloyd Blackpool BMW | UK Customer Service Retailer of the Year
Acknowledgement for outstanding performance in customer service within the BMW retailer network.
Read more about the UK Customer Service Retailer Award here
2015
Lloyd Newcastle BMW | UK Retailer of the Year
Awarded for outstanding performance in sales and aftersales for customer service within the BMW retailer network.
Learn more about Lloyd Newcastle BMW
What do our awards mean for our customers?
Independent recognition
Many of our awards are judged by vehicle manufacturers or independent organisations rather than by Lloyd Motor Group.
Customer Experience
A number of awards recognise customer satisfaction, client care, service quality or customer experience.
Sales & Service Expertise
Our teams are regularly recognised for their product knowledge, sales and service performance and ability to help customers find the right vehicle and well beyond the vehicle purchase
Our People
Awards also recognise individual colleagues, apprentices, technicians and teams who contribute to the customer experience.
What Our Customers Say
Tyler is brilliant.
Robert Macmillan
Carlisle BYD - March, 2026
Great service form Saif on the recent purchase of my BMW. Excellent all round - many thanks.
Ian Davies
North Tyneside BMW - November, 2025
Recognising What Matters Most
At Lloyd Motor Group, we’re proud of every award we’ve received, but for us, it’s never just about the recognition. It’s about the people who make it possible: our dedicated colleagues, and the customers who place their trust in us every single day.
Awards are milestones we’re honoured to achieve, but the real measure of success is the trust, loyalty and satisfaction of our customers. That’s what inspires us to deliver excellence in everything we do.
Why Our Awards Matter
What makes us proud of these achievements is simple, they reflect the way we put our customers first. Whether it’s helping you choose the right vehicle, offering clear and honest advice, or providing ongoing care long after your purchase, we’re here to make every step of your journey easy, stress-free and rewarding.
Our teams have been recognised for exactly that: delivering exceptional service, sharing expertise, and always going the extra mile. From national industry accolades to customer-voted awards, each recognition highlights our commitment to raising the standard, and doing it with you in mind.
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Celebrating Our Wins Together
Frequently Asked Questions
What awards has Lloyd Motor Group won?
Lloyd Motor Group has received awards and recognition from leading automotive manufacturers and industry organisations across customer experience, sales, aftersales, retail performance, marketing and colleague development.
Please read our awards page to see alot of our group's achievements.
Which Lloyd Motor Group dealerships have won awards?
Our dealerships across Cumbria, Lancashire, the North East and Yorkshire have received recognition across a range of automotive brands and categories, including customer service, sales, aftersales and overall performance.
What do Lloyd Motor Group's awards mean for customers?
Our awards recognise areas including customer experience, sales, aftersales, product expertise and retail performance. They provide independent recognition of the standards our teams aim to deliver to customers.
How does Lloyd Motor Group measure customer satisfaction?
We use customer feedback and manufacturer and independent customer-experience measures alongside other performance indicators. Customers can also read feedback from other Lloyd Motor Group customers on our customer reviews page.
Other Services at Lloyd Motor Group
Customer Feedback
Our customers are at the forefront of everything we do, which is why we truly value our customer feedback.
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About Us
Founded in 1976, Lloyd Motor Group has supported drivers for nearly half a century.
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Our History
With 50 years experience as a family owned business, we pride ourselves on unique standards of service and attention to detail.
Read Our Story
Our Locations
We have retailers across Cumbria, Lancashire, Tyne and Wear, North Yorkshire and Scotland.
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Vehicle Servicing
Highly-skilled technicians and service centres offering servicing, parts, tyres, MOTs and accident repairs.
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New Car Offers
We aim to make driving a new car as affordable as possible with new car offers and deals to suit every budget.
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Used Cars For Sale
Browse our used cars here. Over 2,000 used cars for sale. Competitive prices and finance deals.
BROWSE USED CARS
News
Read about the latest motor industry news and launches and announcements from across Lloyd Motor Group.
Find Out More
Customer Feedback
Our customers are at the forefront of everything we do, which is why we truly value our customer feedback.
Discover More
About Us
Founded in 1976, Lloyd Motor Group has supported drivers for nearly half a century.
Find Out More
Our History
With 50 years experience as a family owned business, we pride ourselves on unique standards of service and attention to detail.
Read Our Story
Our Locations
We have retailers across Cumbria, Lancashire, Tyne and Wear, North Yorkshire and Scotland.
Find Us
Vehicle Servicing
Highly-skilled technicians and service centres offering servicing, parts, tyres, MOTs and accident repairs.
FIND OUT MORE
New Car Offers
We aim to make driving a new car as affordable as possible with new car offers and deals to suit every budget.
Browse
Used Cars For Sale
Browse our used cars here. Over 2,000 used cars for sale. Competitive prices and finance deals.
BROWSE USED CARS
News
Read about the latest motor industry news and launches and announcements from across Lloyd Motor Group.
Find Out More